Privacy Policy

Effective Date: July 2025

Sacred Response is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information Collected

We may collect personal information including:

  • Name, email address, phone number

  • Booking and payment details

  • Intake form responses

  • Health information voluntarily provided

  • Communication records

Health information is considered sensitive information and is handled with additional care.

2. How Information Is Collected

Personal information is collected when you:

  • Use this website

  • Submit a contact or booking form

  • Complete intake or consent forms

  • Communicate via email, messaging, or sessions

3. Purpose of Collection

Personal information is collected to:

  • Provide and manage services

  • Communicate with you

  • Process bookings and payments

  • Maintain professional records

  • Meet legal and ethical obligations

4. Storage and Security

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information is stored digitally and/or securely, and access is limited to authorised persons only.

5. Disclosure of Personal Information

Personal information is not shared with third parties except:

  • Where required by law

  • With your consent

  • To prevent serious harm

  • For essential service providers (such as booking or payment platforms)

6. Access and Correction

You may request access to your personal information or request corrections if the information is inaccurate or outdated.

Requests can be made in writing via the contact details on this website.

7. Cookies and Website Analytics

This website may use cookies or analytics tools to improve user experience. These tools do not personally identify individual users.

You may disable cookies in your browser settings if preferred.

8. Retention of Information

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and professional obligations.

9. Complaints

If you have concerns about how your personal information is handled, you may contact Sacred Response directly.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of this website indicates acceptance of the updated policy.